“What is St. Luke’s position on the question of whether health care is a right or privilege?” That was the great question asked through my blog a few weeks ago by Ann Carlson, our terrific pediatric clinical nurse specialist with St. Luke’s Children’s Hospital. At that time, I told Ann I would write a separate [...]
Note: I wrote this piece as a column for the Idaho Statesman’s Business Insider’s themed edition on travel and tourism, which appeared last week: Medical tourism refers to the willingness of some people to travel to another location to receive medical care. Early medical tourism involved international trips by those who could afford to pay [...]
I’ve asked Randy Billings, St. Luke’s Health System vice president of payor and provider relations, to share his perspective on the difference clinical integration can make. His observations are presented here. I’ve introduced Randy in a previous post, and you’ll be hearing more from him and other members of our executive team as our journey of transformation [...]
I received an excellent and tough question from Randy Ford, a St. Luke’s continuous improvement specialist, following my blog post from April 30, “Why Add Beds?” Here’s what Randy asked: Has there been any discussion on when, how much, or where adding additional beds would place us in diseconomies of scale? Otherwise stated, when is [...]
We’re managing up and building our skills with AIDET, which stands for acknowledge, introduce, duration, explanation, and thanks. The AIDET acronym is the way we remind ourselves of good customer service basics. I recently taped this video for St. Luke’s Heart and had the chance to “coach” Dr. Murali Bathina, a top-performing athlete, in the [...]
